Frequently asked questions
1. Q: What is Attitudist?
A: Attitudist is an India-based e-commerce brand specialized in footwear. Led by Haritima, our CEO who is passionate about digital marketing and hard work, we aim to offer a unique blend of style and comfort.
2. Q: How do I place an order?
A: To place an order, navigate through our website, select the footwear of your choice, add it to your cart, and proceed to checkout. Your order will then be processed and shipped to your address.
3. Q: Can I modify my order after placing it?
A: You can modify your order as long as it has not been shipped. Contact our support team immediately to make changes.
4. Q: How do I cancel an order?
A: Orders can be canceled through your account dashboard or by contacting our support team before the item is shipped.
Payment and Pricing
5. Q: What payment options are available?
A: We accept credit/debit cards, UPI, and Cash on Delivery for maximum flexibility.
6. Q: Is my payment secure?
A: Absolutely, all payment transactions are encrypted and secure, compliant with industry standards.
7. Q: Do you offer EMI options?
A: Currently, we do not offer EMI options.
8. Q: Are there any hidden charges?
A: No, the final price you see at checkout is all-inclusive.
Delivery and Shipping
9. Q: What are the shipping charges?
A: Shipping charges vary based on location, but we offer free shipping on orders above ₹2000.
10. Q: How can I track my order?
A: Once shipped, a tracking number will be sent to your registered email for easy tracking.
11. Q: Do you offer international shipping?
A: At this time, we only ship within India.
12. Q: What if I'm not available to receive the order?
A: You can reschedule the delivery by contacting our support team.
Returns and Refunds
13. Q: What is your return policy?
A: We accept returns within 7 days of delivery. Ensure the product is in original condition.
14. Q: How do I initiate a return?
A: Log into your account, go to ‘My Orders,’ select the product, and click on ‘Request a Return.’
15. Q: When will I get my refund?
A: Once the product is received and inspected, your refund will be processed within 5-7 business days.
16. Q: How do I contact customer service?
A: Reach out to us through email, chat, or phone for any queries or concerns.
17. Q: What are your customer service hours?
A: Our support is available from 10 AM to 7 PM IST, Monday to Saturday.
18. Q: Do you have a physical store?
A: No, we are exclusively an online store.
19. Q: How do I select my size?
A: Check the size chart linked on each product page to find your perfect fit.
20. Q: Are your products vegan?
A: Yes, we offer vegan options in our product line.
21. Q: Do you offer customization?
A: Currently, we offer limited customization. Reach out to us for specific queries.
22. Q: How do I create an Attitudist account?
A: Click on the ‘Sign Up’ button on our homepage and fill in the required details.
23. Q: How do I recover my password?
A: Use the ‘Forgot Password’ option on the login page to reset your password.
24. Q: Can I delete my account?
A: To delete your account, please contact our customer service.
Data Security and Privacy
25. Q: Is my personal information safe?
A: We take data security seriously. All information is encrypted and we never share your data with third parties.
26. Q: How can I update my personal details?
A: Log into your account and go to the ‘My Profile’ section to update your information.
27. Q: How do I apply a coupon?
A: Enter the coupon code at the checkout page to avail the discount.
28. Q: How do I know about upcoming sales and promotions?
A: Sign up for our newsletter and follow us on social media for the latest updates.
Reviews and Feedback
29. Q: How can I leave a review?
A: Reviews can be submitted on the respective product pages.
30. Q: Can I edit my review?
A: Reviews can be edited within 24 hours of posting.
31. Q: Do you offer gift cards?
A: Yes, gift cards can be purchased on our website.
32. Q: How do I collaborate with Attitudist?
A: For collaborations, please reach out to our marketing team.
33. Q: How do I apply for a job at Attitudist?
A: Job applications can be submitted through the ‘Careers’ section on our website.
34. Q: How can I stay updated on new product launches?
A: For the latest updates, subscribe to our newsletter and follow us on social media channels.
Financials and Pricing
Q: How do you provide luxury products for affordable prices?
A: At Attitudist, affordability without compromising quality is one of our core values. Our products are handcrafted and made with premium materials like faux leather, ensuring they meet luxury standards. We manage to offer competitive pricing through several strategies:
1. Direct-to-Consumer Model: By cutting out middlemen, we can pass on the savings to our customers.
2. In-House Manufacturing: Based in Agra, our in-house production capabilities help us control costs.
3. Dynamic Inventory: We manufacture products on an order basis to reduce overheads associated with unsold stock.
4. Strategic Partnerships: We collaborate with local artisans and suppliers to keep production costs low.
5. Digital Marketing: Our robust online presence reduces the need for expensive retail locations, further reducing costs.
By integrating these strategies, we provide luxury footwear at prices that are accessible to a broader range of customers.