7 DAYS EASY RETURN POLICY
Issues Related to Empty Box / Missing Product / Wrong Product Delivered/ Defected Product Delivered Complaints will only be accepted for RETURNS, all other requests will be rejected.
360 Degree Parcel Opening Video is must in case of any such issue.
Raise Complaint within 24 Hours
Attention :! Please note that we provide support only through our support page found here , All telephone numbers present on the internet claiming to be ATTITUDIST are fraudulent numbers doing credit/debit card fraud. Never hand out any information to them
If your order is delivered but your order status is not delivered . So we would request you to please wait for 2-3 days your order status will be updated as sometimes it takes sometime for courier company to update shipping status . You don't need to worry your 7 days for return will be counted after your delivery status is updated . Kindly be patient .
HOW TO PLACE RETURN/EXCHANGE REQUEST ?
You can go to our home page of our website and scroll down and click on
After that you can fill your order id and the mobile number you used while placing your order .
After that you can select whether you want to return the order or get it exchanged
After that you can select the reason for placing the exchange/ return request .
- SIZE NOT FIT : If the product you have received is not perfectly fit for your feet , So then you can easily select this option and proceed further with your request . 360 DEGREE UNBOXING VIDEO IS NOT NECESSARY IN THIS REASON .
- DEFECTED ITEM : If the product delivered to you is not perfectly looking and you feel that the product is defective , you can easily select this option and proceed further with your request . Please share the unboxing videos with the images of the product received .
- WRONG ITEM : If the product delivered to you is not the same as the product you order and any different article is delivered to you , you can easily select this option and proceed further with your request . Please share the unboxing videos with the images of the product received .
- INCOMPLETE COMBO RECEIVED : If you have placed an combo order but you haven't received the complete order then you can select this order and it is mandatory to attach 360 DEGREE UNBOXING , so that our team can properly investigate and provide you with the best solution .
- EMPTY BOX RECEIVED : If you've received an empty box , you can raise this complain with us and it is mandatory to share the 360 DEGREE UNBOXING VIDEO . So that our team will properly investigate and provide you the best solution .
After that you can attach all the required images and videos .
If you proceed further with refund request you'll get 2 options to select your refund mode :
1 Refund to store credit : You'll be provided with a coupon code which will be valid for lifetime and you can use it whenever you further want to shop with or you can also give it to your fellow mates . You will be provided with coupon code once your return order picked up by courier person.
2 Refund to Bank Account : If you want your amount to be directly credited to your bank account then you can select this option and fill the account details below . Bank refund will be initiated once return order got delivered to our warehouse and pass a quality check.
NOTE-Refund will not be initiated in case of used/wrong product return
Then confirm the address for pickup and proceed with the request .
That's it your return/exchange request will be placed . Your return will be picked up from your respective address within 2-3 days after your return is approved .
Return/Exchange is only possible once per order and we do not accept return/exchanged for used products .
Kindly take acknowledgement slip from the courier boy at the time of return pickup .
Important * If any customer has placed second time return /exchange request against the same order then customer needs to self ship his order to our warehouse and the courier charges for the self shipment will not be payable *
Q. Where should I self-ship the Exchange orders?
You can self ship your exchange orders to the following address :
Address : C/O ATTITUDIST, KHASRA NO 609, VILLAGE DERA MANDI, NEW DELHI – 110074
P.S :- Please do not ship any products to the above address until & unless your pin code falls under NSZ( Non- Serviceable Zone ) or you've placed second time request for reverse pick up once you initiate an exchange.
Q. How will I get my refund ?
Your refund will be done in the form of gift card , which will be provided to you over sms or mail id . Your refund is valid for lifetime , you can use it whenever you want to shop with us future .
Q. When will I receive exchange order ?
Your exchange order will be processed as soon as your return will reach our warehouse and your exchange order id will be shared with you .
Q. If prepaid order gets RTO , how will I get my refund ?
Your refund will be done and gift card will be provided to you , you can use it to purchase your shoes from our website .